Exchange Policy

At LPFashionBD, we want you to be completely satisfied with your purchase. If something isn’t right, our exchange process is simple, fast, and customer-friendly.

When Can You Request an Exchange?

You are eligible for an exchange if:

• You received a wrong, defective, or damaged product.
• The size, color, or variation you received does not match your order.
• You report the issue within 2 days of receiving the product.

How to Request an Exchange?

You can request an exchange through any of our support channels:

• WhatsApp
• Facebook Messenger
• Live Chat
• Phone Call

Please provide your Order ID and explain the issue. Photos or videos may be required for quick verification.

Exchange Process

Once your request is approved:

• We will arrange the collection of the incorrect item.
• A replacement item will be shipped after the returned product is received or verified.
• Our team will keep you updated throughout the entire process.

Conditions for Exchange

To qualify for an exchange:

• The product must be unused and in its original packaging.
• All tags, accessories, and free items must be returned with the product.
• Products damaged due to customer misuse, improper handling, or normal wear and tear are not eligible for exchange.

Pre-Order & Special Items

Pre-order and special items can only be exchanged if they are delivered damaged, defective, or incorrect.

Smooth & Hassle-Free Experience

Our goal is to make the exchange process as easy and convenient as possible. If you need assistance at any stage, our customer support team is always ready to help.

Thank you for shopping with LPFashionBD. Your satisfaction is our priority, and we’re committed to ensuring you have a great shopping experience with every order.